For Patients
Welcome to Heidelberg Surgical. From check-in procedures to essential pre-appointment preparation, we aim to make your experience as smooth and comfortable as possible. On this page, you’ll find everything you need to know for a seamless visit with us.
What To Bring
To make your visit as smooth as possible, please bring the items listed below to your appointment:
- Referral from GP or specialist.
- Medicare card.
- Private health care card (if applicable).
- Government Concession Card or DVA card (if applicable.).
- Your completed New Patient Form.
- Any relevant medical records.
What to Expect
We know medical appointments can feel overwhelming, so we’re here to help you feel informed and at ease. From the moment you arrive we aim to make your experience comfortable and efficient.
Here’s what you can expect during your visit:
- If you haven’t completed the New Patient Form beforehand, you’ll be asked to fill it in upon arrival.
- Initial surgical consultations are scheduled for 30 minutes.
- Follow-up consultations are scheduled for 15 minutes.
- Geriatric consultations are scheduled for 60 minutes.
- You’re welcome to bring a support person to your appointment.
- If a procedure is recommended after your consultation, our staff will provide details on fees and instructions when booking.
- All fees are payable on the day of service via Credit Card, Eftpos, or Cash.
- Eligible Medicare rebates will be processed the same day.
Patient
Registration Form
Please fill out the below form and click submit. We will be in touch shortly to schedule an appointment.
Fees & Payment Options
Outpatient consultation appointments
To ensure you receive the rebates you are eligible for, please note the following:
- Private Health Insurance companies DO NOT pay for outpatient consultations.
- Medicare rebates are available if you are eligible and have a valid doctor’s referral letter prior to your appointment.
- Our office can process your Medicare rebate electronically, with funds typically received within 2-4 working days if successfully transmitted.
- Reduced fees are available for pensioners and health care card holders with a valid card.
- All fees are payable on the day of service, and we accept Credit Card, EFTPOS, and cash.
Cost of surgery in a private hospital (Warringal Private Hospital and Victorian Day Procedure Centre)
The cost of surgery at private hospitals, including Warringal Private Hospital and the Victorian Day Procedure Centre, depends on the procedure.
For insured patients, Medicare and private health insurance will cover most of the surgeon’s fees. Ms Adele Burgess and Dr David Proud typically charge a known gap fee, based on the complexity of the procedure; this specific fee will be outlined with an informed financial consent.
Frequently Asked Questions
Can I come for a consultation if I don’t have private health insurance?
Yes, you’re welcome to book a consultation with Dr David Proud or Dr Katy Melrose without private health insurance. Please keep in mind that wait times may be longer for uninsured patients.
Do I need a referral to see your specialists?
No, a referral is not required, but a valid referral is required to receive a Medicare rebate for your consultation. Our office can process this rebate electronically, with funds typically received within 2-4 working days.
Is parking available on-site?
We do not have on-site parking; however, there is 2-hour metered parking along Martin Street and nearby streets. Alternatively, Warringal Private Hospital offers paid parking, just a short walk from our rooms.